A few weeks ago I spent with a few good friends in Chicago. We were cute and touristy at millennium park and navy pier. We accidentally got drunk at three in the afternoon and went shopping at forever 21, which was terrifying when wasted. We explored Wicker Park and the Marc by Marc Jacobs store. Then we went to the Betsy Johnson store. I was ecstatic for both, and highly disappointed with the customer service for one.
The workers at Marc by Marc were the BIGGEST assholes I’ve ever experienced in a store. I don’t know if Marc Jacobs prefers to have pretentious assholes who loudly talk shit about their customer working there, but if I were him, I would fire each and everyone of them. regardless of us not being able to afford the stores price tag, we have the right to walk in and enjoy clothes from a great designer who is one of my absolute favorites. I honestly feel like me and the 4 of my friends had a pretty woman moment. now if only we could go back after finding a sugar daddy to pay for all of our things and wave the money in their faces.
Betsey Johnson was a completely different story. The two girls working were extremely friendly, asking us about our day, our trip, what we do. It was amazing! I talked to them about their job and how to work there. (seriously, I need to work there). They were incredible, they seriously put me in a great mood for the day. That is how it should be when you walk into a store. they should be friendly, while still showing you sales, telling you to try things on just for the fun of it, they should make you feel like you are the most important person in there. And they were quirk and cute and bubbly, just like how I’m sure Betsy would want her workers to be.
A store’s workers should treat everyone who walks into their store with respect, regardless of if we looked richer or poorer, If they think they can make a sale or not, it is the professional and obvious thing to do. Way to go Betsey Johnson, I actually want to go back to your store.
How does customer service affect your shopping experience?
I've gone into stores that sell Michael Korrs (and designers in that vain) and even stores like American Apparel, where they've mocked us. Followed us around like we were going to steal and sometimes even called security to watch. It's really uncomfortable and makes the shopping experience not an experience, but rather a bullying type adventure. It's like middle school all over again.
ReplyDeleteI once went into Hot Topic (I know) and the guy working made fun of the band shirt my sister was wearing. He had a Hawthorne Heights tattoo.
You work in retail. Do people ever write complaint letters? I know that's a standard in the food industry, but I didn't know if the same went for fashion. If so, you should consider reaching out to Marc Jacobs.
I think a complaint to Marc Jacobs would be great. And you definitely could have made a complaint about Hot Topic, that company is reeeally into customer service/open minds/kindness. It may be Hot Topic, but it's a company I would consider working for morally.
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